How do we onboard a new family?
Send the welcome packet, verify documents, and place the child in the correct classroom within two business days to keep rosters current.
Unified daycare FAQs
Answers for administrators, staff, and parents in one place
We distilled our operational guides into quick answers so every stakeholder can act fast, stay compliant, and nurture children with confidence.
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Crafted to capture the warmth of collaborative childcare teams.
Keep this FAQ bookmarked so everyone from directors to families knows exactly what to do next.
Operational playbook
For Administrators
Keep enrollment, billing, and communications running smoothly with these Day Track admin workflows.
Which documents are mandatory before a child can attend?
Collect immunization history, authorized pickup lists, medical consent forms, and a signed tuition agreement before the first day.
How are invoices generated and approved?
Tuition invoices automatically draft on the 25th. Review subsidies and late fees before releasing the billing batch to families.
What monthly reports should admins export?
Download attendance, meal counts, and staff-to-child ratio logs on the first business day to satisfy licensing audits.
How do we communicate center-wide updates or closures?
Use the Broadcast tool to schedule announcements 24 hours in advance, and trigger the emergency alert workflow for closures so parents and staff receive SMS, email, and dashboard notices.
Daily connection tips
For Parents
Everything families need to check in, stay informed, and keep tuition up to date.
How do I check my child in or out?
Open the Day Track app, scan the classroom QR code, or confirm with your four-digit lobby PIN for hands-free attendance.
Can another caregiver pick up my child?
Yes. Add them to the authorized pickup list and share your security PIN so staff can confirm identity at dismissal.
Where can I see real-time updates?
Visit the Parent Feed to see photos, meals, naps, and milestone notes posted by teachers throughout the day.
How do I message my child’s teacher?
Tap Messages, choose the classroom, and send a secure note. Educators reply during non-instructional breaks.
How do I manage tuition and absences?
The Billing tab lets you set up autopay or submit one-time payments. Report absences before 8:00 AM to follow handbook credit policies.
Classroom excellence
For Staff
Support classroom excellence with quick answers about ratios, coverage, and professional growth.
How do I log attendance and ratios?
Update the Classroom Dashboard as children arrive, track transitions, and confirm ratios every hour so compliance alerts stay green.
Where do I record daily observations?
Use the Observation tab to tag the child, select the developmental domain, and add photos for each portfolio entry.
How do shift swaps and coverage requests work?
Submit swap requests in the Staff Hub for supervisor approval. The schedule updates automatically once confirmed.
Who should I notify if I’m running late?
Send an urgent message in the Staff Hub and call the front desk so coverage can be arranged before ratios are impacted.
How do I track training hours and find emergency procedures?
Log professional development in the Certifications tab with uploaded certificates, and review emergency binders in each classroom or the digital Staff Hub resources.
Need deeper operational guidance?
Our Customer Success team can tailor walkthroughs, editable templates, and audits that align with your provincial licensing requirements.